Interfacing with virtual assistants or chatbots for customer service is becoming increasingly common for all of us, & indeed, customer service automation represents one of the largest cross-industry use-cases & markets for AI technology adoption. Hear from R&D leaders at IPsoft & Interactions, both on Forrester’s 2017 Top 10 Chatbots in Enterprise Customer Service list, on the state of conversational interface technology & augmented intelligence for customer service.

Speakers:
Jeff Smith, Head of Amelia R&D at IPsoft
Michael Johnston, Director of Research and Innovation at Interactions Corporation