More engagement through empathy in both chatbots and Digital People today and in a future metaverse. Healthcare, finance, and more use cases About this event Research has shown us that empathy plays a main driver in how we perceive the customer service experience. Surprisingly, customers tend to give higher marks to brands based on emotion over ease and effectiveness of engagement. According to Forrester, committing to empathy is easy; expressing it through brand and CX is hard. Only 53% of…

Join us for our October edition of Data Driven NYC on Tuesday, October 19th at 5pm ET / 2pm PT. This event is fully-remote, open to all—you don't need to be a member of the Data Driven NYC group to attend—simply RSVP! This month, we are excited to welcome: Zhamak Dehghani, Founder, Data Mesh | Zhamak Dehghani is a director of technology at ThoughtWorks. She originated the concept of Data Mesh in 2018, a shift in analytical data management toward…

Meet the 10 most innovative US-bound Australian startups in FinTech, RegTech, InsurTech, and Big Data! You  must register in advance at this link: https://alleywat.ch/AustradeFintechOct21

Our speaker at this event will be: Ellie Wheeler, Greycroft Venture Capital  

The issues affecting our world and workplaces have forced us to critically think about what is not only needed, but also possible for our organizations and employees to thrive. From changes to office structures, hiring, engagement and strategic plans, many companies continue to center diversity, equity and inclusion in all efforts. Through these changes, we’ve learned a lot about organizational strengths and challenges from clients and thought partners alike. As the DEI landscape continues to shift and evolve, we want…

We are in an age of disillusionment with the AI experience, and there is a simple explanation that will play an instrumental role in unleashing the full potential of AI in the market. This talk will cover the key technical insights that have been blocking users from fully realizing the potential of Conversational AI and change your world view of conversational AI in actionable ways. Additionally, we will learn to boost satisfaction by providing the same AI and ML-driven intelligence…

Join us for our March edition of Data Driven NYC on Tuesday, March 29th at 5pm ET / 2pm PT. This event is fully-remote, open to all—you don't need to be a member of the Data Driven NYC group to attend—simply RSVP! This month, we are excited to welcome: Barr Moses, Co-Founder & CEO of Monte Carlo (data reliability platform) Barr Moses is an entrepreneur and former Vice President at Gainsight, a startup enabling companies to leverage customer data to…